Into the Woods Cumbria Terms and Conditions - last edited November 2025

By making a booking, you agree that: 

• You have read these Terms and Conditions and agree to be bound by them;

• The lead name on the Booking will be the person responsible for the Booking and shall be responsible for paying the deposit and the full price, for making any amendment and cancellation requests and for the payment of any additional charges. The lead name accepts these Terms & Conditions on behalf of all persons in the Booking; 

• You consent to our use of your information in accordance with our Privacy Policy; 

• You are over 18 years of age and where there may be age restrictions in place, you declare that you and all members of your party are of the appropriate age.

The Into the Woods Cumbria online booking system enables Guests to make Bookings 24 hours a day. To confirm your Booking, you must pay a 25% deposit (or full payment if booking within 10 weeks of your check in date) and the entire Booking will be subject to the cancellation policy as outlined in clause 2 below. Email enquiries will be dealt with in the order they are received, but please be aware that we cannot guarantee reservation of your selected dates until the receipt of suitable payment.

1. Booking and payments

1.1 In order to confirm your chosen Booking, you must pay a 25% non-refundable deposit as required (or full payment if booking within 10 weeks of the date of your check-in). The deposit is non-refundable as it covers costs incurred and services provided to enable your Booking.

1.2 Your Booking is confirmed and a contract between you and Into the Woods Cumbria will exist when we receive payment of the deposit and send you a Booking confirmation. This Booking confirmation email will be sent within 24 hours and will contain the details of your Booking and of payments made and due. If you have not received your Booking confirmation email within the specified time, please notify us as soon as possible by email (enquiries@intothewoodscumbria.co.uk). Please check your confirmation carefully and report any incorrect or incomplete information to us immediately.

1.3 Once the 25% deposit has been paid, the full balance payment will be due 10 weeks in advance of your check in. A reminder to pay your balance will be sent to you one week prior to this 10 week date, where applicable, by email. We automatically take the balance payment using the same card as used to make the deposit payment. It is your responsibility to advise us if we should use a different card and to contact us by telephone (07900213352) to arrange for an alternative payment method. If the automated balance payment does not successfully go through as there is a problem with your card, such as it is expiring, then we will contact you to try and take alternative payment. If you do not make any payment due by the due date for payment and at the latest within 5 days of this date, then with regret, we will cancel your Booking and terminate our contract with you. In these circumstances, your rights to a refund are set out in clause 2.3 and 2.4 below. Please note that if you have paid in a currency that is different to the original pricing, we will not be able to guarantee the same conversion rate that was used to convert the deposit payment.

1.4 Credit card payments are processed via HolidayRentPayment who provide merchants services facilities to Into the Woods Cumbria.

2. Cancellation by you

2.1 If you have to, or want to cancel or amend your Booking, this request must be sent to us by email (enquiries@intothewoodscumbria.co.uk) and will be considered and responded to within two working days of receipt. Please ensure that you have received written confirmation of any changes to your Booking prior to travel. Whilst we will always try to help, we cannot guarantee that such requests will be met. 

2.2 Cancellation by you at any time will result in your 25% deposit being forfeited. The deposit is always non-refundable as it covers costs incurred and services provided to enable your Booking.

2.3 All bookings are non-amendable and non-refundable within 10 weeks of your check in date. If you need to cancel your Booking within 10 weeks, the total cost of the accommodation including the deposit will be forfeited. Cancellation should always be in writing to enquiries@intothewoodscumbria.co.uk.

2.4 If you need to cancel your Booking at a date 10 weeks or more in advance of your check in date, the 25% deposit will be forfeited. If the booking has been paid in full the balance will be returned to you, minus the 25% deposit. Refunds will be issued in the same form and ratio as the original payment was made. Therefore, if a Gift Voucher was used to book your stay, the refund will be back onto a new Gift Voucher at the same amount as originally used. Alternatively, if you paid in cash, your refund will be processed in the currency of the Booking.

2.5 If extreme weather prevents you from reaching your holiday, taking, or finishing your holiday, you are still subject to these cancellation terms as outlined in clause 2.3 above. 

2.6 Cancellation insurance is available to purchase from many providers, but will be a third-party arrangement. You are strongly recommended to take out personal travel insurance for all members of your party. It is your responsibility to ensure that the insurance cover is adequate for your needs, including cancellation and curtailment. 

2.8 If you fail to check-in on your date of arrival your Booking will be cancelled and no refund will be due.

3. Amendments to your Booking, requested by you

3.1 Amendments to your Booking can only be made more than 10 weeks prior to the check in date, after which time amendments may be treated as cancellation and our refund policy as detailed in clause 2.3 above may apply. All amendments are subject to availability.

3.2 If we can fulfil your request to amend your Booking, any differences in price as a result of the amendment, will be paid by you in the case of an increase and refunded to you in the case of a decrease in price, e.g. amending your Booking from low season to high season.

3.3 In the event that a date swap is offered, this will normally be agreed with a set timeframe to rebook.

3.3.1 If a date swap is offered, then the Booking Terms and Conditions applied at the time of your original booking will still apply. Therefore, if your date was swapped within 10 weeks of the original check in date, the 10 week cancellation policy set out in clause 2.3 applies to your new stay, even if the new check in date is beyond 10 weeks.

4. Refunds

If a refund is issued it will be in the same form and ratio as the original payment was made. Therefore, if a Gift Voucher was used to purchase the original stay, the refund will be back onto a new Gift Voucher at the same amount as originally used.

5. Insurance

You are strongly recommended to take out personal travel insurance for all members of your party for your holiday, including holidays in the UK. It is your responsibility to ensure that the insurance cover is adequate for your needs, including cancellation and curtailment for any reason. Please read your policy details carefully and take them with you on holiday.

6. Changes and cancellations by us

We will inform you as soon as reasonably possible if we need to make a significant change to your confirmed Booking or to cancel your Booking. We will try to organise an alternative Booking or a refund, depending on the circumstance.

7. Complaints & procedure

We always aim to provide the best possible holiday experience, however if you have any complaint or problems during your stay, please immediately notify us during the stay itself by emailing enquiries@intothewoodscumbria.co.uk or by calling 07900213352, so that we have the opportunity to resolve the problem at the time. If you do not follow this procedure, there will be less opportunity for us to investigate and resolve your complaint and to make your stay as enjoyable as possible. Delays may also mean that the amount of compensation you may be entitled to may be reduced or negated.

We also welcome you to fill in our feedback survey which will be sent to you via email the day after you check out. It is important for us to gather as much information as possible about the experiences our guests are having.

8. Your responsibilities

8.1 Please note that you are under a contractual responsibility to behave in a proper, appropriate and legal manner whilst staying at the Property with due respect to us, the Property and other guests and their Property.

8.2 You are responsible for informing us of any losses or damage to the Property as soon as possible. Please note that you will be liable to pay for any losses or damage to the Property caused by you or a member of your party (except reasonable wear and tear). 

8.3 You must also leave the Property by the check-out time specified on your Booking. If any guest behaves inappropriately or improperly (of which we will be the final judge), or illegally, we reserve the right to ask the guest and their party (at our discretion) to leave the Property before the end of the holiday period and/or refuse any future bookings from you. Please note that this would be without the right to any refund.

9. Pets

9.1 We allow well-behaved dogs at our Gaddalands site, but no dogs or other pets are permitted at Silva Treehouse. If you wish to bring your dog to stay at Gaddalands, please advise us before booking. If you bring a pet to Silva Treehouse, or you exceed the number of dogs allowed at Gaddalands, we have the right to refuse you to stay at the Property, and/or we may ask you to leave the Property before the end of the holiday period. Please note that this would be without the right to any refund.

9.2 A nightly charge of £15 is applicable at Gaddalands for each dog per stay and additional terms apply. Please check these terms carefully before booking and arriving.

9.3 Please do not leave dogs alone or unsupervised on the property at any time during your stay. For the safety and comfort of your dogs, we request that you exercise due diligence at all times, especially as Into the Woods Cumbria is located on a working farm. We cannot accept responsibility for the safety of your dogs.

9.4 If any guest has an allergy to dogs, please be aware that we cannot guarantee that a dog has not stayed in the glamping pods at Gaddalands. We cannot accept responsibility for any suffering which may occur as a result of such animals having been present in a Property.

9.5 We ask that all owners of dogs keep their dogs under control at all times and to be responsible for ensuring that they do not damage the Property, livestock or vegetation during the stay. You will be liable for any damage caused by your dog. Any damage is to be reported to us immediately. Any additional cleaning required, that may incur an additional charge, will be at our discretion.

10. Vehicles

Your vehicles, their accessories and contents are left entirely at your own risk. We are not responsible for any loss or damage from or to any vehicle. Please park in the car park provided.

11. Special requests

If you have any special requests (for example dietary requirements, allergy, cots or room location), please let us know at the time of booking. We can't guarantee that they will be met and we will have no liability to you if they are not.

12. Maximum numbers

Please note that except by prior arrangement confirmed in writing, only the number of persons specified on a booking confirmation may occupy a property. We reserve the right to refuse admittance or revoke a Booking if this condition is not observed and you are unlikely to receive any refund.

12.1 We reserve the right to sue the guest for any loss, damage or injury caused to the us, the Property or to other guests and/or their property.

12.2 We only supply the Property for domestic and private use. You agree not to use the Property for any commercial, business or re-sale purpose, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. If you do wish to use the Property for a commercial purpose, you must contact us by emailing enquiries@intothewoodscumbria.co.uk prior to confirming your booking.

13. Group bookings

Gaddalands is available to book online for up to 30 people only. For any interest in booking Gaddalands for more than 30 people,  please contact Into the Woods Cumbria directly via phone (07900213352) or email (enquiries@intothewoodscumbria.co.uk).

14. Pricing

We reserve the right to amend advertised prices at any time. We also reserve the right to correct errors in both advertised and confirmed prices. Special note: changes and errors sometimes occur.

15. Information & Accuracy

The information and prices shown on this website are varied from time to time and may change between the time you first view a property and make a Booking. You should check that all the details are as you expect prior to making a Booking. It is always possible that, despite our best efforts, the Property (including the features and extras available) may be incorrectly described and/or priced. If we discover this is the case after you have made a Booking, we reserve the right to contact you with details of the correct information and/or pricing and will give you the option to:

(1) proceed with the Booking based on the correct information and/or pricing, which may require the payment of an additional amount by you

OR

(2) subject to availability, change your booking dates to dates when the pricing can be honoured and so no additional charge to you. In the event that a lower price can be offered for alternative dates then the difference would be refunded

OR

(3) cancel the Booking. If we do not receive your instructions within 5 days of contacting you, we reserve the right to cancel your Booking without liability to you.

16. Governing Law and Jurisdiction

These terms and conditions have been drafted in accordance with and are governed by English law and the courts of England and Wales have exclusive jurisdiction in relation to any and all disputes arising out of these Terms & Conditions.

17. Discrepancies

In case of a discrepancy between these Terms & Conditions and any other Into the Woods Cumbria literature, these Terms & Conditions shall prevail.

18. Validity clause

In the event that a court finds that a condition in these Terms & Conditions is illegal or void, the illegal or void provision will be severed from the remainder of the Terms & Conditions, which will continue to be valid and have full force and effect.

19. Events beyond our control

If we are prevented or delayed from complying with any of our respective obligations under these Terms & Conditions or a contract for a Booking due to events or circumstances beyond our reasonable control, the inability or delay in performing those obligations will not be treated as a breach of these Terms & Conditions or a contract for a Booking. Examples of such events or circumstances include fire, flood and other acts of God, strikes, trade disputes, lock outs, restrictions of imports or exports, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, pandemic (including Covid-19), any national/local/regional government restrictions.